Frequently asked questions
How do I book?
So you've found the perfect act? Send us an enquiry through the artist's profile page so we can check their availability for the date of your event. If the artist is available, we can begin the confirmation process which will require you and the artist to sign a contract.
How long do the acts play?
Most acts perform for up to 2 hours with a break(s) in-between. The sets are usually distributed as 2 x 1 hour sets or 3 x 40 minute sets. If you require performance times more than 2 hours, please refer to the artist’s profile for the additional rates.
Do the acts provide a PA system and lights?
Most of our acts provide their own PA system and is included in the quote. Lights may also be included, but be sure to check the artist’s profile to see what is included in their package.
How much time will the artist need to set up?
Acoustic acts and soloists generally need up to an hour to set up. Bands usually require a minimum of an hour to an hour and a half. Be sure to take this time into account when planning your event and also room for any delays.
What happens if a musician is ill or can't do the gig?
If a musicians (or musicians) can't make the gig, the act and the agent will endeavour to find a suitable replacement from the pool of musicians we have at hand. If a replacement can't be found and the gig has to be cancelled, you will be refunded the full amount.
There are policies in place to protect clients and artists in the circumstances of cancellation from either party. Please refer to our Terms and Conditions.
Can the act learn a first dance or a particular song request?
Most acts are happy to learn a first dance or special song request for free, but please check the acts website profile to see if there are any charges for this.
Can your acts perform with sound limiters at our venue?
All acts are happy to perform within reasonable sound level limitations. The more musicians that are playing, the louder the volume will be. Please be sure to check with the venue if there are any sound limiters in place and what the sound limit will be.
Can I speak to the artist directly
Of course! Once you and the artist have confirmed the booking, we will forward you their details so you may discuss the arrangements in detail.
What do I need to provide for the act?
Acts are likely to spend a good part of the day at the event with travelling on top, particularly with evening bands. All acts should have the option of food and drink, with extra consideration being made during mealtime periods. For acts that spend a longer duration at events, an extra meal may need to be provided. Food requirements will be discussed before the event so no one is left hungry!
A comfortable room should be provided for acts to prepare in before performing and chill out for the duration at the event. Rooms should be in a secure location so artists may leave their belongings in there when performing or not in the room. Ideally, the room should also have an adjacent dressing room and toilet, but this is not a requirement.
How do I pay for an act?
After the contract is signed, you will be expected to pay a deposit of 40% of the fee (excluding travel and any other expenses) via bank transfer within 5 working days of issue of contract. The remaining fee will be due 7 working days before the event at the latest. If you would like to arrange to pay the act the remainding 60% plus any expenses in cash on the day, please let us before booking so we can inform the act.
What happens if I need to cancel/amend my booking?
We know that unexpected circumstances happen and may force you to have to cancel or change the date of your event. If there is a ‘force majeure event’ where a circumstance unavoidable and out of anyone’s control that includes, there will be no penalty to any party. A force majeure event includes but is not limited to war, death, fires, illness, terrorism epidemics, ’acts of God’ (earthquakes, floods, storms or any other natural disaster), accident, national calamity, civil commotion, order of Government or Local Authority having jurisdiction in the matter, changes in law or foreign government policy.
Amending a booking can be resolved with a simple swap if the act is available for the new date. If the act is not available, we will endeavour to find a replacement. Any difference in fee from the original act may require an extra charge or a partial refund.
Should you need to cancel a booking other than in a ‘force majeure’ event, you may be liable to cancellation fees dependent on the period of notice given. The charges are in place to protect artists from any loss of earnings if they do not get another booking on the date of your event. The cancellation fees listed will exclude travel expenses and will be due within 7 working days of cancellation:
- Cancellation within 48 hours of booking and the event is more than 7 days in the future: No charge
- Cancellation within 48 hours of booking and the event is within 7 days of the event: Full charge
- Cancellation more than 365 days before the event: Nil
- Cancellation more than 121 days before the event: 40% of the fee (reservation fee/deposit)
- Cancellation 91-120 days before the event: 60% of the fee
- Cancellation 61-90 days before the event: 80% of the fee
- Cancellation 60 days or less before the event: 100% of the fee
Cancellation fees may only be waived at the discretion of the Artist and/or Agent.
With any cancellations or amendments, please inform us as soon as possible so we can make take the necessary actions.
What happens if the act cancels my booking?
Unless the act has to cancel the booking under a ‘force majeure event,’ then it is a breach of contract for any other reason. As soon as we know about a cancellation, we will inform you immediately and do our very best to find a replacement act even at short notice.
In a circumstance where the artist has breached the Terms and Conditions, you may seek legal action against the artist. Accent Music will take the necessary measures to support you through this process.